Refund & Cancellation Policy

Last updated: 25 September 2026

Cancellations

You can cancel your order any time before it is dispatched by messaging us on WhatsApp at +91 62808 38003 with your order number. We refund the full amount.

Once an order has been dispatched it cannot be cancelled.

Damaged, leaking or wrong product

If your bottle arrives damaged, leaking, or you received the wrong size, tell us within 48 hours of delivery on WhatsApp with your order number and photos or an unboxing video. We will send a free replacement or give you a full refund, whichever you prefer.

Returns

Because this is a personal-care product, we can't accept returns of opened or used bottles for hygiene reasons, except in the cases above.

How refunds are paid

Approved refunds are made to the original payment method (UPI, card, net banking or wallet) through Razorpay within 5–7 working days. Your bank may take a few more days to show it.

Failed payments

If money was deducted but your order wasn't confirmed, the payment is usually reversed automatically by your bank within 5–7 working days. Message us with the details and we'll help.